Shipping

From the Timotheus showroom

Self-delivery of goods from the Timotheus store. You have the opportunity to place an order for the product you are interested in on our website and pick up your purchase at the Timotheus store. You can pick up your order during business hours at the address: Antonovycha Street, 91/14, Kiev, 03150

To Nova Posta branch

Delivery time to the office “Nova Posta” 1 – 3 days.

Warning! Obligatory prepayment.

After sending your order you will receive an SMS message with an express waybill number.

To clarify the specific date of receipt of your order you can visit the website of Nova Posta

Always check your order against the sales receipt before paying in Nova Posta outlet.

Important! All goods are inspected and insured for their full value before they are shipped. Upon receipt of the shipment you need to check the goods directly in the office of Nova Posta in the presence of an employee.

In the case of incomplete set, lack of goods or missing documents (receipt, warranty card, etc.), it is necessary to draw up an act of inconsistency. The company “Nova Posta” compensates the damage, if it was caused by its fault.

Read also about the terms of receipt of shipments.

Address delivery by courier "New Mail"

This method of delivery provides home delivery by courier company “Nova Pochta” in cities where there are representative offices.

Warning! Obligatory prepayment.

Delivery Schedule:

  • Monday-Saturday – the day of order placement is not taken into account to calculate the delivery time.
  • Sun – day off.
  • Regional centers – no later than day 2.
  • District centers, (villages) – no later than the 7th day.

Addressed delivery rules:

  • The courier will contact the Recipient 30-60 minutes before arrival.
  • The recipient or his representative can receive the shipment at the delivery address during the day on weekdays and according to a special schedule on weekends.
  • To receive the shipment, it is sufficient to have a passport of a citizen of Ukraine or international passport, as well as the number of the express waybill (EN).
  • The recipient has the right to inspect the order, adhering to the Rules of inspection of shipments.
  • Don’t forget to get your copy of the EN as proof of service.

Upon receipt of the parcel you will need to pay for it:

  • The cost of the order (the amount you ordered the goods + UAH for delivery);
  • The fee for sending the monetary value of the order to the sender of the parcel (with cash on delivery) – it’s 2% of the amount.

Time of delivery– the order is transferred to the branch “New Mail” on the day of order or the next day after registration.

The company “Nova Pochta” delivers within 1-2 working days.

Immediately after sending a parcel you will receive an SMS with the number of the bill of lading, the date of arrival, the cost of delivery and the cost of ordered goods.

Important! Upon receipt from the courier, the order must be checked, if there are any comments to the product, immediately on the spot is drawn up a statement of claim.

Payment

Cash

Payment in cash upon receipt of goods in the store in Ukraine. Payment is made only in local currency. We give you a sales receipt as proof of payment.

Payment by card on the site

You can pay for your order online by Visa or MasterCard.

Delivery of the goods is possible only after confirmation of payment.

Payment with payment cards is as follows:

During ordering on the site, you will be prompted to choose the method of payment. In the column “Payment” you need to select “Payment by card on the site”. After that you will be redirected to the bank’s secure payment system page, where you will need to confirm the payment.

After that you will be redirected to the bank’s secure payment system page, where you will need to confirm the payment.

Cash on delivery

Payment upon receipt of goods from the courier or in the delivery service “Nova Posta”

Warning! Obligatory prepayment.

You can pay for your order by cash on delivery:

  • Delivery to the “Nova Posta” branch
  • Address delivery by courier “Nova Posta”

Payment is made after checking the contents of the parcel for compliance with the order and the sales receipt only in local currency.

Please note that when receiving a parcel in the office of the carrier or the courier and payment, you sign the act of handover, which confirms the fact of checking the parcel for compliance

Your order, as well as agree with the appearance of the goods, its completeness and have no complaints to the online store and the shipping company.

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