Exchange & Returns

Every Timotheus choice you make is the right one, but we understand that you may not be able to match the size, the model or the fit. We highly value our customers and do everything we can to make your shopping experience with Timotheus a pleasure, which is why we made returns so easy.

Returns are made to the exact address where they were purchased.

You need to send the goods for return by “Nova Posta” delivery service

You may exchange or return items within 14 days of purchase. This right is guaranteed to you by the Consumer Rights Protection Law.

Goods of adequate quality means goods that correspond to the description on the site without manufacturing defects, which did not fit you in size, color or style.

Return of goods of proper quality is possible only with full preservation of its trade dress (packaging, labels) and consumer properties (worn goods can not be returned).

A substandard product means a product that has manufacturing defects or does not match the description provided on the site.

Manufacturing defects may be detected upon receipt, inspection and trying on the product, without putting it into service for a period of 14 days, excluding the day of purchase.

  • The item you want to return;
  • Product packaging, all labels and tags;
  • A copy or the original sales receipt;

Refund for the goods is made within 5 days after physical receipt of your parcel at the branch of “New Mail”.

Before shipping your return item, please make sure you have all the paperwork available so that your refund claim is not delayed.

Yes, you can exchange any pair purchased from the showcase, except for shoes that were tailored to individual measurements. To do this, select the appropriate item for exchange and contact us.

Yes, you can return any item that does not fit you.

Only used shoes can be exchanged within 14 days of purchase. This requires that the shoes were not used, preserved its trade dress and consumer properties, as well as packaging, the factory labels and cash voucher proving purchase.

For more information, as well as for consideration of complaints about the quality of goods or services provided on an individual basis, please send a written request to customer service by e-mail info@timotheus.ua или call the number:+38 (067) 107-47-47

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